Frequently asked questions

This privacy policy applies between you, the User of this Website and Zero Pepper Ltd, the owner and provider of this Website. Zero Pepper Ltd takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.

This privacy policy should be read alongside, and in addition to, our Terms and Conditions, which can be found at: 

How will we use your data?

Zero Pepper Ltd collects your data so that we can:

  • Process your order and manage your account.
  • Email you with special offers on other products and services we think you might like.
  • Keep you up to date with industry news & trends

If you do not wish for us to contact you, please get in touch using the contact details at the bottom of this page.

When Zero Pepper Ltd processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

What data do we collect?

Zero Pepper Ltd collects the following data:

  • Personal identification information (Name, email address, phone number, etc.)
  • Fully anonymised online data, such as site sessions, on our website.
How will we use your data?

Zero Pepper Ltd collects your data so that we can:

  • Process your order and manage your account.
  • Email you with special offers on other products and services we think you might like.
  • Keep you up to date with industry news & trends

If you do not wish for us to contact you, please get in touch using the contact details at the bottom of this page.

When Zero Pepper Ltd processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

Who we share Data with

We may share your Data with the following groups of people for the following reasons: a. our employees, agents and/or professional advisors – to ensure clients get best results from campaigns; in each case, in accordance with this privacy policy.

How do we store your data?

We will use technical and organisational measures to safeguard your Data, for example:

a. access to your account is controlled by a password and a user name that is unique to you.

b. we store your Data on secure servers.

c. payment details are encrypted using SSL technology (typically you will see a lock icon or green address bar (or both) in your browser when we use this technology.

Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: hello@zeropepper.co.uk

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

What are your data protection rights?

Zero Pepper Ltd would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Zero Pepper Ltd for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Zero Pepper Ltd correct any information you believe is inaccurate. You also have the right to request Zero Pepper Ltd to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Zero Pepper Ltd erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Zero Pepper Ltd restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Zero Pepper Ltd’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Zero Pepper Ltd transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: hello@zeropepper.co.uk

Call us at: 07948468576

Or write to us: Saxon House, 27 Duke St, Chelmsford CM1 1HT

How to contact us?

If you have any questions about Zero Pepper Ltd’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: hello@zeropepper.co.uk

Call us at: 07948468576

Or write to us: Saxon House, 27 Duke St, Chelmsford CM1 1HT